User’s documents

Renewal of a qualified electronic signature/seal certificate issued by InfoNotary may be performed only if all data in the certificate are unchanged and the content of the new certificate is identical to the current certificate, except for the validity period; the new period is entered in the new certificate. Only valid certificates shall be renewed. Renewal of a valid, unexpired certificate may be made only for one additional period of validity.

Cloud qualified electronic signature certificates shall not be subject to renewal. InfoNotary shall issue a new Cloud Signature Certificate upon the Holder's request, following the original Qualified Certificate issuance procedure.

Renewal Procedure:

ПRenewal of the Certificate shall be requested by the Holder/Seal Creator listed on the current Certificate at least ten (10) days prior to the expiration of the Certificate.

Submission of the renewal request may be made at an Infonotary office.

InfoNotary shall take measures to suspend the validity of the certificates it issues for the period necessary under the circumstances, but not longer than 48 hours in the following cases:

• at the request of the Holder or the Author, as the case may be, without the necessity of ascertaining the identity or representative authority of the Holder;
• if there is reasonable doubt that the certificate should be terminated;
• at the request of a person who, under the circumstances, has reason to believe that he or she may know of a breach of security of the private key, such as an agent, partner, employee, family member, etc.
• at the request of the Communications Regulation Commission where there is reasonable doubt that the certificate should be revoked;
• by order of the Chairman of the Communications Regulation Commission, where there is an imminent danger to the interests of third parties or where there is sufficient evidence of a violation of the law.

InfoNotary shall suspend the certificate within a reasonable time, as the case may be, after receipt of the request, publish the certificate in the List of Suspended and Revoked Certificates and notify the Author and/or the Holder of the validity or reliability of the certificate issued to them.

During the period of suspension, a certificate shall be considered invalid.

Suspension Procedure:

The Author/the Holder, or a person duly authorized by the Author/the Holder, or a person who under the circumstances has reason to know of a breach of the security of the Private Key, shall request the suspension of the Certificate by:

• by telephone using the personal identification code received when The Holder/the Author initially registered;
• by fax or e-mail;
• in person at the office of a registration office of InfoNotary.

The prior identification and authentication of the persons requesting the suspension of a certificate and their representative authority is not required.

InfoNotary reactivates a suspended certificate:

• Automatically after the expiration of the suspension period (48 hours), unless the Holder/Author and/or the Supervisor requests an extension of the suspension period;
• when the grounds for suspension cease to exist;
• at the request of the Holder after Infonotary is satisfied that the Holder has become aware of the reason for the suspension and that the request for resumption has been made as a result of becoming aware;
• Upon a written order/direction to reinstate the certificate issued by the Communications Regulation Commission.

Procedure for resumption:

The Holder/Author, Seal Creator or his authorized representative shall submit a request for certificate renewal through the customer portal, if they are registered users and have valid access rights to the portal, or in person at the office of a registering authority (link to offices and registering authorities) by submitting the following documents:

• a valid ID;
• notarised power of attorney authorising the representative to issue and manage the certificates;

InfoNotary removes the suspended certificate from the List of Suspended and Revoked Certificates.

The certificate is considered valid from the moment of its resumption and publication in the Infonotari certificate database.

Valid certificates issued by InfoNotary are automatically revoked:

• with the expiration of the validity period of the certificate;
• upon termination of the legal entity of the Certificate Service Provider without transfer of the activity to another Certificate Service Provider.
• establishing that the certificate was issued on the basis of false data.

Valid certificates issued by InfoNotary shall be revoked upon verification in the following circumstances:

• death or incapacitation of the Holder or the Author;
• termination of the legal entity of the Holder;
• termination of the representative power of the Author with respect to the Holder;

Revocation Procedure:

The Author/the Holder or Seal Creator or their duly authorized person shall submit a request for certificate revocation through the customer portal if they are registered users and have valid access rights to the portal, or in person at a registrar's office (link to offices and registrars) by submitting the following documents:

• valid ID of the Author/Holder or Seal Creator;
• notarized power of attorney authorizing the representative of the legal entity;
• a document proving the representative authority of the Author - a court decision, a certificate of current status, a notarized power of attorney or other authorizing document;

Verification and confirmation of the information in the requests for revocation of certificates shall be processed within a reasonable period of time, with a maximum of 24 hours from the time of acceptance of the documents.

Upon revocation, Infonotary shall include the certificate in the List of Suspended and Revoked Certificates and notify the Certificate Holder/Seal Creator by email.

Certificates revoked by the Provider are not subject to renewal.