Lost signature
- In the case of a lost or stolen e-signature, request a suspension from 8:00 - 18:00 - on weekdays:
- by phone 02/921 08 90,02/451 08 90, 0888 097 710,
0889 220 075 - email: support@infonotary.com
Validity renewal
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Certificate renewals can be requested in person at our office or remotely at the following address: office@infonotary.com
Renewals are granted for valid certificates only if all data of the certificate is unchanged.
Suspension of electronic signature
Submit a request to suspend your e-signature:- by phone - 02/921 08 90,02/451 08 90, 0888 097 710, 0889 220 075 indicating your ID number or PIN.
- by fax 02 / 987 91 31;
- by email: support@infonotary.com;
- in person at the office The e-signature is suspended for 48 hours. After this period the validity, unless otherwise requested, is automatically resumed. During the suspension period the certificate is considered invalid.
PIN unblocking
Entering the PIN code 3 times incorrectly will block your smart card! If the wrong AIN is entered 3 times during unblocking, the smart card will become permanently blocked and unrecoverable.Detailed instruction and video can be found HERE.
Termination of electronic signature
- The termination of the e-signature shall be requested in person at the office of the registering authority.
Test for use of the electronic signature